Privacy Policy

Information We Collect

We collect personal information in three primary ways:

Information You Provide Directly

• Name, email, phone number, organization/practice name

• Patient details necessary for billing and claims processing

• Financial data for payment facilitation (e.g., bank or card info)

• Feedback, support requests, survey responses, and communications

Automatically Collected Data

Through cookies, web beacons, and analytics tools:

• IP address, browser type, and device identifiers

• Usage data (pages visited, session length, clicks, etc.)

• Referring/exit pages and geolocation (if permitted)

Information from Third Parties

• Partner platforms, EHR systems, or lead generation services

• Publicly available sources and referrals

• Integrated social networks (when applicable)

How We Use Your Information

We use collected information to:

• Provide medical billing, credentialing, and consulting services

• Submit insurance claims and process payments

• Communicate account updates, support responses, and service notices

• Improve user experience and website performance

• Send marketing communications (only with your consent)

• Fulfill legal or regulatory obligations

We never sell your personal or patient data. Any third-party access is granted strictly for service delivery or legal compliance, with appropriate confidentiality agreements in place.

Data Sharing and Disclosure

We only share information:

• With your explicit consent

• With trusted vendors who help us deliver services (e.g., hosting, IT, or support)

• When legally required (e.g., subpoenas, government audits)

• To prevent fraud, protect safety, or defend our legal rights

All third parties are contractually obligated to follow strict data protection and confidentiality protocols.

Data Security

Your data is protected using industry-leading security measures:

• SSL encryption during data transmission

• Secure servers, firewall protections, and access controls

• HIPAA-compliant infrastructure and audit practices

• Staff trained and certified in HIPAA and cybersecurity standards (CHP, CSCS, CHA)

Only authorized personnel have access to sensitive information, and access is restricted based on role and necessity.

Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enhance website performance and user experience

• Analyze traffic and improve functionality

• Remember your preferences

You can control or disable cookies through your browser settings. Some third-party cookies (e.g., analytics tools) may have separate privacy policies.

Data Retention

We retain information only as long as necessary to:

• Deliver services

• Comply with legal and regulatory requirements

When no longer needed, data is securely deleted or destroyed using approved, compliant processes.

Your Rights

You have the right to:

• Request access to your personal data

• Ask for corrections or deletion of inaccurate information

• Withdraw consent for non-essential communications

• Request data transfers to another provider (when applicable)

• Opt out of marketing emails at any time

To exercise your rights, please contact us using the details below. We respond to all privacy-related requests in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or data practices. Updated versions will be posted on our website with the effective date noted. Continued use of our services implies acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

Email: info@mzmedicalbilling.com
Phone: (786) 847-2421
Address: 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, USA

Our Commitment to Trust

At MZ Medical Billing, we understand the sensitivity of healthcare data. Our ongoing investment in security, transparency, and compliance ensures your information is handled with the highest level of care and respect.